Your shipping says overnight express but I did not receive my order the next day?
We always ship all of our fresh and frozen products using overnight services to ensure you receive your order within 24 hours of shipping.
However, we do still need some time to process orders. Overnight express does not mean your order will be shipped out the same day. It simply means that once your order is ready to be sent out, it will arrive to you using the fastest possible transit option.
How much is shipping?
Shipping cost: Orders over $199CAD will qualify for free shipping in Canada. Full price will be displayed at checkout.
Orders under $199CAD will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
How is my package shipped?
All fresh and frozen products will be expedited and shipped priority overnight express to your door. Dry products will be shipped through regular courier services with Fedex that may between 2-4 days to arrive. Our delivery times are only estimated and are not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Please note, any service delays in the hands of Fedex, UPS, or Purolator are out of our control. We are not responsible for lost packages if your shipping address is entered incorrectly. We are also not responsible for lost or stolen packages.
Where do you ship?
Shipping destinations: We ship dry products worldwide!
Shipping times might vary depending on location, shipment method and other factors. We ship fresh and frozen products in Canada and the US. Shipping options will be shown at checkout.
The product I ordered says NEXT DAY SHIPPING but I did not receive it the next day. Help?
Please note that while some products are available for "NEXT DAY SHIPPING", we only ship between Monday-Thursday. Any "NEXT DAY SHIPPING" items ordered on Thursday will ship the following Monday. During the week (Sunday-Wednesday) only orders placed before 2pm will be shipped the next day. PLEASE NOTE WE ARE CLOSED ON NATIONAL HOLIDAYS!!!
How do I place an order?
Select the products you wish to order to your shopping cart. Once you are ready, click on the cart icon on the upper right hand corner, and proceed to "checkout". Follow the steps in providing us with your shipping and billing information, and select your preferred payment method. You should receive an order confirmation email shortly after. Generally, your order will be shipped within 2-7 business days. However, there are some exceptions with specialty wild seafood and truffle products.
I placed an order. When will I receive it?
We are working hard to fill up all orders on a first come first serve basis! For orders containing single item products in season, please allow up to 10 days for processing. For orders containing multiple items, please allow for up to 28 business days for us to either reach out to you or notify you about your order status.
When should I place my order?
We only ship orders between Monday-Thursday. As it may take 2-7 days for your order to be processed by our team, please place your order as far in advance as 3 weeks to ensure you receive it in time. Also, include your preferred date of delivery in the notes and we will do our best to accomodate. Orders placed on Thursday will ship out the following week.
Can I update my order?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to update your order upon request.
If your order has not yet been fulfilled please contact us at pacificwildpick@gmail.com with your order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
Can I cancel my order?
Due to our limited staff at this time, it may take longer than usual for our team to process your order. Unfortunately, we are unable to cancel orders at this time.
Additionally, your order cannot be refunded if it has already been fulfilled.
Can I refuse my shipment?
Should you choose to refuse the delivery of your order, you will be responsible for the return shipping fee charged to Pacific Wild Pick Inc. This amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at pacificwildpick@gmail.com before your order is shipped.
Can I have this order delivered for a specific date?
If you need your products to arrive by a specific date, please contact us prior to placing your order so that we can suggest the best day for you to PRE-ORDER. We will do our best to have your items delivered in time, but we are not able to guarantee ship or delivery dates.
My order did not arrive in good shape. What do I do?
Please note that while our packers put in a great deal of effort to ensure that all fresh and frozen items remain cold for up to 48 hours in transit, problems do come up! If you believe that any of the contents of your order did not arrive in good shape, please reach out to us with photo/ video evidence within 5hrs of receipt.
Please note, we are not responsible for any heat damage to packages that are left in the sun. Our system sends a delivery notification when your order in on the way, as well as a delivered notification once your package is dropped off. We are happy to add in any additional delivery instructions to aid package placement by the driver.
How do I store fresh mushrooms?
Fresh mushrooms have a shelf life of between 3 to 5 days after delivery. Most mushrooms will keep well in a paper bag in a fridge with temperatures under 7 degrees C (or 44.5 F). Morel mushrooms can be kept under a damp cloth to ensure the best quality is maintained. All fresh mushrooms should be consumed within 5 days.
My mushrooms have worms in them. Are they safe to eat?
Absolutely! Some mushrooms may have little worms in them when you cut them open. Simply remove them by either shaking, or wiping them away. All of the fresh wild mushrooms we offer require to be thoroughly cooked at high heat before consuming, and they are totally safe even if you miss a few worms :) It's a totally normal occurance, and simply means that our mushrooms are harvested in areas that are free of any pesticides/insecticides/chemicals/.
My truffle has some mold on it. Is it safe to eat?
Truffles may occasionally have a small amount of white mold on their exterior called mycelium. This is completely natural and totally safe! To preserve the quality of the truffle, simply brush the mold off with a clean towel or small brush. You can enjoy your truffle without worries! To control any further growth of mold, make sure your truffle is kept dry.
How do I store fresh truffle?
Our fresh truffles have a shelf life of between 5-7 days after delivery. Truffles will keep well in a paper towel in an airtight container in a fridge with temperatures under 5 degrees C (or 41 F). Truffles can also be kept in rice in an airtight container to ensure moisture levels remain low.
How do I cook fresh percebes or gooseneck barnacles?
Percebes can be stored under a damp cloth in the cooler for 3 days from delivery. They do need fresh air. Simply boil water, add lots of salt and let the gooseneck barnacles boil for between 3-5 minutes depending on preference. Let cool and enjoy with your favorite seafood dip! For our favourite ways to enjoy percebes, visit our blog HERE
How do I cook with dry mushrooms?
To rehydrate your mushrooms: 1. Place dried mushrooms in a bowl of warm water for about 20 minutes. You should see any debris or sand concentrate at the bottom, leaving the rehydrating mushrooms floating in the clean water above.
2. After several minutes, swish the mushrooms around in the bowl to make sure any additional debris has fallen off.
3. Once fully soft, gently lift the mushrooms out of the water
4. Strain this water through a fine sieve. A coffee filter in a funnel also works well. The clean, strained mushroom water can later be added to stock or used in a sauce.
5. Your clean, rehydrated mushrooms are plumped and now ready to cook! After this process, chop and use the rehydrated mushrooms as you wish. You can quickly sauté in butter or olive oil alone or with some garlic, shallots, or onions. After this they can join whatever dish you want, be it a mushroom sauce for steak, pasta sauce, into a quesadilla, onto browned chicken, chops or wherever your fancy takes you.
How do I store dry mushrooms?
Keep your dried mushrooms in an airtight container away from direct sunlight.
How do I use my chaga powder/extract?
Chaga powder: Use a ratio of 1:5 chaga powder to water. Add chaga powder to boiling water on the stove and let your chaga tea simmer on low for 10-24 hours for maximal benefits.
Chaga extract: We recommend consuming your chaga mushroom extract powder in a hot beverage. Use 1/2-1/3 of a teaspoon per day. You can choose to add chaga into a freshly brewed cup of tea or coffee, or simply add it to a hot cup of water and squeeze some lemon for flavour!
How will my items stay frozen during shipment?
All ingredients that we sell are hand selected choosing from the best product available.
We only use premium express courier services and aim to have produce out of our hands and into yours in the shortest possible time.
All perishable goods orders are safely packed in thick, insulated boxes with gel packs, guaranteeing freshness for a minimum of 2 full days in transit. Much longer in colder seasons.
Help! My products are not fully frozen upon arrival.
The vast majority of frozen food shipments arrive frozen but we cannot guarantee this. In the event that your order has defrosted it should still be at a very low temperature when you receive it and therefore fine to put in straight in your freezer. Refreezing is only unsafe if the product has reached 8°c. It is worth mentioning that supermarkets routinely sell defrosted food as "fresh", with the advice that it may be frozen when you get home.
Still Have Questions?
Please send us an email to pacificwildpick@gmail.com with any other questions you may have for us!
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