Refund policy

Refunds
Please read before placing an order:
ALL SALES ARE FINAL. WE DO NOT OFFER FULL REFUNDS ON PERISHABLE PRODUCTS.

PLEASE NOTE A TRANSACTION FEE OF 15$USD WILL APPLY TO REFUNDS REQUESTED ON ORDERS CONTAINING PERISHABLE ITEMS THAT HAVE NOT YET BEEN FULFILLED.

Refund Exceptions
For Dry items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pacificwildpick.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pacificwildpick.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping
We cannot offer any shipping refund for packages that miss their estimated delivery time by FedEx.
The decision to leave the package or not is at the sole discretion of the shipping carrier's delivery driver. If your area is deemed to be a high-crime or unsafe area, the driver will not leave the package. If you are delivering to an apartment or condo that does not have a receiving area for packages, the carrier's delivery driver will also not leave the package outside of your door.

We cannot be responsible for packages that are not left due to the named circumstances above. Please take care in having orders delivered to an address where you know someone will be home. Packages over $700 in value will require a signature and someone will need to be home to receive it.

Exchanges
Exchanges can only be made before we have fulfilled your order. It may take longer to fill the order once you ask for an exchange.