Frequently Asked Questions




SHIPPING FROM CANADA: Free shipping for all Canadian orders of $199+


Your shipping says overnight express but I did not receive my order the next day?

We always ship all of our fresh and frozen products using overnight services to ensure you receive your order within 24 hours of shipping.

However, we do still need some time to process orders. Overnight express does not mean your order will be shipped out the same day. It simply means that once your order is ready to be sent out, it will arrive to you using the fastest possible transit option. 

How much is shipping?

How is my package shipped? 

Where do you ship? 

The product I ordered says NEXT DAY SHIPPING but I did not receive it the next day. Help?

Please note that while some products are available for "NEXT DAY SHIPPING", we only ship between Monday-Thursday. Any "NEXT DAY SHIPPING" items ordered on Thursday will ship the following Monday. During the week (Sunday-Wednesday) only orders placed before 2pm will be shipped the next day. 


How do I place an order?

I placed an order. When will I receive it?

When should I place my order? 

Can I update my order? 

Can I cancel my order?

Can I have this order delivered for a specific date?

My order did not arrive in good shape. What do I do?

How do I store fresh mushrooms?

Fresh mushrooms have a shelf life of between 3 to 5 days after delivery. Most mushrooms will keep well in a paper bag in a fridge with temperatures under 7 degrees C (or 44.5 F). Morel mushrooms can be kept under a damp cloth to ensure the best quality is maintained. All fresh mushrooms should be consumed within 5 days.

My mushrooms have worms in them. Are they safe to eat?

My truffle has some mold on it. Is it safe to eat?

How do I store fresh truffle?

How do I cook fresh percebes or gooseneck barnacles?

How do I cook with dry mushrooms?

To rehydrate your mushrooms:
1. Place dried mushrooms in a bowl of warm water for about 20 minutes. You should see any debris or sand concentrate at the bottom, leaving the rehydrating mushrooms floating in the clean water above.

2. After several minutes, swish the mushrooms around in the bowl to make sure any additional debris has fallen off.

3. Once fully soft, gently lift the mushrooms out of the water

4. Strain this water through a fine sieve. A coffee filter in a funnel also works well. The clean, strained mushroom water can later be added to stock or used in a sauce.

5. Your clean, rehydrated mushrooms are plumped and now ready to cook! After this process, chop and use the rehydrated mushrooms as you wish. You can quickly sauté in butter or olive oil alone or with some garlic, shallots, or onions. After this they can join whatever dish you want, be it a mushroom sauce for steak, pasta sauce, into a quesadilla, onto browned chicken, chops or wherever your fancy takes you.

How do I store dry mushrooms?

How do I use my chaga powder/extract? 

How will my items stay frozen during shipment?

All ingredients that we sell are hand selected choosing from the best product available. We only use premium express courier services and aim to have produce out of our hands and into yours in the shortest possible time. All perishable goods orders are safely packed in thick, insulated boxes with gel packs, guaranteeing freshness for a minimum of 2 full days in transit. Much longer in colder seasons.

Help! My products are not fully frozen upon arrival. 

Still Have Questions?

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